Access Traces from the Platform

Prerequisite: You must create a tracing pipeline first to access Grafana.

Obtain your Grafana URL via the API

You can obtain your Grafana instance address by sending a GET request to the server, for example GET https://tracing.de-txl.ionos.com/pipelines. The response contains the grafanaEndpoint. This information remains the same for all your tracing pipelines.

Using the URL in the grafanaAddress, you can access Grafana.

How to Restrict Grafana access

Access to Grafana via SSO depends on IAM and the pipeline lifecycle. To effectively restrict Grafana access:

1. Remove or restrict the user in IAM for the relevant contract (so they cannot SSO).
2. Remove the user from the Grafana organization to clean up roles and memberships.

Warning:

• Changing privileges in the IONOS CLOUD API or the DCD without restricting the user’s IAM access may not immediately prevent Grafana SSO, even when pipelines are active or during the 30-day grace period.
• Removing a user only from the Grafana organization does not control SSO eligibility; ensure the user’s IAM access is revoked if complete removal is required.

Explore traces in Grafana

Traces are queryable through the Tempo data source, which is provisioned automatically in your Grafana instance. If you are new to Tempo, use the Explore view and the Data sources section in Grafana to search and view traces. The Drill down view expects an existing trace context and can show an error if you start there.

For more details on searching traces and correlating them with metrics and logs, see the official Grafana documentation:

• Tempo data source
• Configure trace to logs