Reviews

By receiving reviews from your customers, you can further enhance your entry in the Partner Network. This article explains how to request a review and manage existing ones.

Conditions for reviews

A review can only be submitted if clients have received an individual review link.

The following categories are assessed as part of a customer review:

• Cooperation

• Quality of service

• Schedule

• Budget

Customers can also provide further feedback using a free text field. The ratings you receive are displayed on your profile in the Partner Network and can help prospects better assess you and your skills.

Request reviews

A customer review is always linked to a customer entry. A customer must be created before you can request a review.

To request a review from your customers:

1. Log in to the Partner Portal with your credentials.

2. Click My Company > Reviews > Request review in the left-hand navigation.

3. Select a customer from the list.

4. Click Continue.

5. Decide whether you want to request the assessment for a specific project or for your company.

6. Click Next.

7. Send the review request by email to the selected customer.

8. (Optional) Create and copy a link that takes your customers directly to a personal review page. You can then send the link through a communication medium of your choice.

Result: The review request is sent to the selected customer.

Manage reviews

Prerequisite: You must be logged into your Partner Portal.

Respond to reviews by clicking on the desired review in your partner profile.

You can perform the following actions in Partner Portal to manage your reviews:

Highlight reviews

As an IONOS CLOUD Partner, you can highlight up to 5 reviews at the top of your network entry. To do this, proceed as follows:

1. Click the three dots to the right of the project name.

2. Click Pin review to top.

Result: The review is pinned to the top of your network entry.

Comment on reviews

Alternatively, you can publicly comment on a rating once:

1. Click the three dots to the right of the project name.

2. Click Comment.

3. Enter the desired text and click Reply.

Result: Your comment is publicly added to the review.

Hide reviews

To hide a review, proceed as follows:

1. Click the three dots to the right of the project name.

2. Click Hide review.

Result: The review is hidden from your network entry.

Report objectionable reviews

If you have received an offensive or particularly unfair rating, you can report it. A review process will decide whether the entire rating, including the star rating, can be removed from the network entry. To do this, proceed as follows:

1. Click the three dots to the right of the project name.

2. Click Report offensive review.

Result: The review is reported and a review process is initiated.

Related topics

• Create Customers: Add customer records in the Partner Portal, as a customer entry is required before requesting a review.

• Reference Projects: Showcase completed projects alongside your reviews to build a stronger Partner Network profile.

• Create and Publish a Network Entry: Publish your IONOS CLOUD Partner Network entry to make your customer star ratings and reviews visible to prospects evaluating your services.