# Reviews

By receiving reviews from your customers, you can further enhance your entry in the Partner Network. This article explains how to request a review and manage existing ones.

## Conditions for reviews

A review can only be submitted if clients have received an individual review link.

The following categories are assessed as part of a customer review:

* Cooperation
* Quality of service
* Schedule
* Budget

Customers can also provide further feedback using a free text field. The ratings you receive are displayed on your profile in the Partner Network and can help prospects better assess you and your skills.

## Request reviews

A customer review is always linked to a customer entry. A customer must be created before you can request a review.

To request a review from your customers:

1\. Log in to the Partner Portal with your credentials.

2\. Click **My Company** > **Reviews** > **Request review** in the left-hand navigation.

3\. Select a customer from the list.

4\. Click **Continue**.

5\. Decide whether you want to request the assessment for a specific project or for your company.

6\. Click **Next**.

7\. Send the review request by email to the selected customer.

8\. *(Optional)* Create and copy a link that takes your customers directly to a personal review page. You can then send the link through a communication medium of your choice.

{% hint style="success" %}
**Result:** The review request is sent to the selected customer.
{% endhint %}

## Manage reviews

{% hint style="info" %}
**Prerequisite:** You must be logged into your Partner Portal.
{% endhint %}

Respond to reviews by clicking on the desired review in your partner profile.

You can perform the following actions in Partner Portal to manage your reviews:

## Highlight reviews

As an <code class="expression">space.vars.ionos\_cloud</code> Partner, you can highlight up to 5 reviews at the top of your network entry. To do this, proceed as follows:

1\. Click the three dots to the right of the project name.

2\. Click **Pin review to top**.

{% hint style="success" %}
**Result:** The review is pinned to the top of your network entry.
{% endhint %}

## Comment on reviews

Alternatively, you can publicly comment on a rating once:

1\. Click the three dots to the right of the project name.

2\. Click **Comment**.

3\. Enter the desired text and click **Reply**.

{% hint style="success" %}
**Result:** Your comment is publicly added to the review.
{% endhint %}

## Hide reviews

To hide a review, proceed as follows:

1\. Click the three dots to the right of the project name.

2\. Click **Hide review**.

{% hint style="success" %}
**Result:** The review is hidden from your network entry.
{% endhint %}

## Report objectionable reviews

If you have received an offensive or particularly unfair rating, you can report it. A review process will decide whether the entire rating, including the star rating, can be removed from the network entry. To do this, proceed as follows:

1\. Click the three dots to the right of the project name.

2\. Click **Report offensive review**.

{% hint style="success" %}
**Result:** The review is reported and a review process is initiated.
{% endhint %}

## Related topics

* [<mark style="color:blue;">Create Customers</mark>](/cloud/partner-program/working-with-partner-portal/create-customers.md): Add customer records in the Partner Portal, as a customer entry is required before requesting a review.
* [<mark style="color:blue;">Reference Projects</mark>](/cloud/partner-program/working-with-partner-portal/reference-projects.md): Showcase completed projects alongside your reviews to build a stronger Partner Network profile.
* [<mark style="color:blue;">Create and Publish a Network Entry</mark>](/cloud/partner-program/partner-portal-first-steps/publish-profile-add-products/create-publish-network-entry.md): Publish your <code class="expression">space.vars.ionos\_cloud</code> Partner Network entry to make your customer star ratings and reviews visible to prospects evaluating your services.


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