> For the complete documentation index, see [llms.txt](https://docs.ionos.com/cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ionos.com/cloud/sovereign-workplace/nextcloud-workspace/nextcloud-workspace-faq.md).
# FAQ
Frequently asked questions about Nextcloud Workspace. Covers getting started, user management, file sync, email, video conferencing, and data sovereignty.
## General
### Is Nextcloud Workspace open source?
Yes. It relies on audited open-source software to guarantee transparency and prevent vendor lock-in. As a fully managed SaaS solution, space.vars.ionos\_cloud takes care of all the underlying maintenance, including server patching and version updates.
## Applications and administration
### Can users enable applications themselves?
No. Only a workspace administrator can enable an application. For more information, see [Applications](/cloud/sovereign-workplace/nextcloud-workspace/overview/applications.md).
### Can I use Nextcloud's mobile device management?
Nextcloud's own Mobile Device Management (MDM) features are unavailable in Nextcloud Workspace. Managing your devices with an MDM solution of your own stays unaffected.
### Can I use the Nextcloud Guests app?
The Nextcloud Guests app is unavailable in Nextcloud Workspace. Files and folders can be shared with people outside your organization by link. A password and an expiration date can be applied to the share. File Drop covers the reverse case, where they send files in to you. Neither route requires an account in your workspace. Someone who needs to work inside the workspace itself needs a regular workspace account.
### Can I apply my own logo and theme?
Applying your own logo and theme to a workspace is not yet available. Support for it is planned.
### Is EuroOffice planned for Nextcloud Workspace?
Yes. EuroOffice is planned to replace Collabora as the office suite in Nextcloud Workspace. The change is a drop-in replacement: documents, files, and workflows continue unchanged, and no action is required from users.
## Domains and email
### Can I use my own domain for my workspace?
Accessing your Nextcloud Workspace instance with your own domain is not yet available, and support for it is planned. Each workspace is reachable at a fixed space.vars.ionos\_cloud address, issued when the workspace is provisioned. For more information, see [Nextcloud Workspace Overview](/cloud/sovereign-workplace/nextcloud-workspace/overview.md#workspace-address).
### Can I use email addresses on my own domain?
Yes. The email client connects to any mailbox reachable over IMAP, including mailboxes on a domain of your own. Nextcloud Workspace includes the email client rather than the mailboxes, so the domain and the mailboxes stay with your mail provider.
### Are mailboxes included in Nextcloud Workspace?
No. Nextcloud Workspace includes an email client, and an existing mailbox can be linked to it over IMAP and SMTP. Mailboxes bundled with the subscription are planned.
### Can I keep my domain and mailboxes with another provider?
Yes. Any mail provider reachable over IMAP works, and existing addresses can stay where they are.
### Can I connect a Gmail or Microsoft mailbox?
Yes. Google and Microsoft require OAuth 2.0 for IMAP access. A workspace administrator registers an application with Google or with Microsoft Entra ID, then enters the resulting **Client ID** and **Client secret** in the workspace settings.
## Technical
### Which desktop and mobile clients does Nextcloud Workspace support?
In addition to browser-based access, Nextcloud Workspace provides dedicated native applications for all major platforms:
* Desktop client for Windows, macOS, and Linux
* Android
* iOS
### Which languages is the interface available in?
The interface is available in English, French, German, Italian, Dutch, Spanish, and Swedish. The language can be set for the whole workspace, or per user.
### Are upload and download speeds guaranteed?
No. Specific transfer rates are not guaranteed, as transfer speeds depend on your own network connection and on prevailing network conditions.
### Can I connect external storage (for example, S3) to my workspace?
Yes, the Nextcloud Workspace architecture supports integration of external storage repositories, allowing you to map existing data sources directly into the Nextcloud interface.
### Is there a provided or recommended tool for migrating from another office suite?
Not yet. space.vars.ionos\_cloud is planning to make a migration tool available for suites such as Microsoft 365 or Google Workspace. In the meantime, a migration can be carried out with a tool of your choice.
## Nextcloud Assistant
### Is the Nextcloud Assistant included in the subscription?
Yes, and its usage carries no separate charge. For more information, see [Nextcloud Assistant](/cloud/sovereign-workplace/nextcloud-workspace/overview/ai-assistant.md).
## Backup and recovery
### Does IONOS CLOUD back up my workspace content?
No. Workspace content can be backed up with any backup tool that supports the WebDAV protocol. For details, see [Backup and Recovery](/cloud/sovereign-workplace/nextcloud-workspace/overview/backup-and-recovery.md).
### Can I restore a workspace I deleted?
Yes, within four weeks of the deletion. Request a restore from [IONOS CLOUD Support](https://docs.ionos.com/cloud/support/general-information/contact-information). Workspace restore covers a workspace deleted by mistake, rather than acting as a backup service. For more information, see [Backup and Recovery](/cloud/sovereign-workplace/nextcloud-workspace/overview/backup-and-recovery.md).
### Is file versioning the same as a backup?
No. Nextcloud Files keeps previous versions of individual files, which helps revert a document that someone overwrote. Versioning lives inside the workspace, so a separate backup covers wider recovery needs. For more information, see [Backup and Recovery](/cloud/sovereign-workplace/nextcloud-workspace/overview/backup-and-recovery.md).
## Security and privacy
### Is Nextcloud Workspace GDPR-compliant?
Yes. No data is stored outside the European Union, so it stays protected from foreign access requests. For more information, see [Security and Compliance](/cloud/sovereign-workplace/nextcloud-workspace/overview/security.md).
### Can I use single sign-on with my own identity provider?
Yes. An administrator can integrate LDAP, Active Directory, SAML, or OpenID Connect. For more information, see [Security and Compliance](/cloud/sovereign-workplace/nextcloud-workspace/overview/security.md).
### Where do I enable two-factor authentication?
Each user enables two-factor authentication for their workspace account with a TOTP app, in their personal settings in the workspace. For more information, see [Security and Compliance](/cloud/sovereign-workplace/nextcloud-workspace/overview/security.md).
## Billing and plans
### How is Nextcloud Workspace billed?
For more information about billing, see [Nextcloud Workspace Billing](/cloud/sovereign-workplace/nextcloud-workspace/billing.md).
### Can I increase the number of users in a Workspace after it is created?
Yes, you can dynamically increase your users at any time using the **Add users** option in the DCD.
### Is storage allocated per user or shared across the workspace?
Each seat adds 1 TB to the workspace, and that storage is shared across the workspace rather than capped per user. An individual user can therefore store more than 1 TB. Different storage quotas are unavailable. For more information, see [Nextcloud Workspace Billing](/cloud/sovereign-workplace/nextcloud-workspace/billing.md).
### Does an administrator account cost the same as a regular user?
Yes. Every account in a workspace consumes one seat, charged at the same rate whatever the role. For more information, see [Nextcloud Workspace Billing](/cloud/sovereign-workplace/nextcloud-workspace/billing.md).
### Are guest accounts charged differently?
No. Guest users have no separate tariff, and every account is charged at the same rate.
### Can I have more than 300 seats in one workspace?
A single workspace holds up to 300 seats. Growth beyond 300 seats is possible on request, and may come with different commercial terms. To discuss a larger deployment, contact your account manager or [IONOS CLOUD Sales](https://docs.ionos.com/cloud/support/general-information/contact-information#sales).
## Nextcloud Workspace troubleshooting
### Why is file sync not working with the desktop client?
Check the following:
* Confirm the desktop client is signed in with the correct account credentials.
* Verify that the file or folder is not locked by another user.
* Check that the file size does not exceed the platform's supported limit.
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