# Overview

<code class="expression">space.vars.ionos\_cloud</code> is a cloud infrastructure platform offering compute, storage, networking, and managed services across European and US data centres. This FAQ covers the most common questions from customers about getting started, managing accounts, understanding billing, and using key services.

If your question is not listed here, contact the <code class="expression">space.vars.ionos\_cloud</code> support team directly—see [<mark style="color:blue;">Contact IONOS CLOUD Support</mark>](/cloud/support/general-information/contact-information.md).

## Browse by category

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[Account Settings](/cloud/support/faq/account-settings.md)
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[Compute Engine](/cloud/support/faq/compute-engine.md)
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[Costs and Billing](/cloud/support/faq/costs-and-billing.md)
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[Data Center Designer](/cloud/support/faq/data-center-designer.md)
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[General Inquiries](/cloud/support/faq/general-inquiries.md)
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[Payment Options](/cloud/support/faq/payment-options.md)
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[Trial Conditions](/cloud/support/faq/trial-conditions.md)
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## Most asked questions

### How do I recover my IONOS CLOUD password?

Go to the [<mark style="color:blue;">IONOS CLOUD login page</mark>](https://cloud.ionos.com), click **Forgot password**, and enter your registered email address. You will receive a reset link within a few minutes. For more detail, see [<mark style="color:blue;">Account Settings—Password Recovery</mark>](/cloud/support/faq/account-settings.md#how-can-i-recover-my-password).

### How is IONOS CLOUD billing calculated?

<code class="expression">space.vars.ionos\_cloud</code> uses per-minute billing for most resources. Costs are calculated based on actual usage and consolidated into a monthly invoice. You can view real-time cost estimates in the DCD and set spending limits to control expenses. See [<mark style="color:blue;">Costs and Billing</mark>](/cloud/support/faq/costs-and-billing.md) for the full breakdown.

### What data centre locations does IONOS CLOUD offer?

<code class="expression">space.vars.ionos\_cloud</code> operates data centres across Europe and the United States, including Frankfurt, Berlin, London, Paris, Newark, Las Vegas, Logroño, and others. Each resource is assigned to a location at creation and cannot be moved after provisioning. See [<mark style="color:blue;">Compute Engine—Data centre locations</mark>](/cloud/support/faq/compute-engine.md#how-can-i-change-the-data-center-location).

### Does IONOS CLOUD offer a free trial?

Yes. <code class="expression">space.vars.ionos\_cloud</code> offers a trial account with credits to test the platform at no cost. The trial period allows access to core services, including virtual servers, storage, and networking. See [<mark style="color:blue;">Trial conditions</mark>](/cloud/support/faq/trial-conditions.md) for eligibility and resource limits.

### Where can I download my invoices?

Invoices are available in the <code class="expression">space.vars.ionos\_cloud</code> Control Panel under **Billing** > **Invoices**. They are generated monthly and available as PDF downloads. See [<mark style="color:blue;">Costs and Billing—Invoices</mark>](/cloud/support/faq/costs-and-billing.md#from-where-can-i-download-my-invoices).

### How do I manage user permissions in the DCD?

User permissions in the Data Center Designer are managed at the contract level. An administrator can assign roles and resource-level access from the **Users and Groups** section. See [<mark style="color:blue;">Data Center Designer—User permissions</mark>](/cloud/support/faq/data-center-designer.md#how-do-i-manage-user-permissions).

### Is IONOS CLOUD compliant with GDPR and ISO standards?

<code class="expression">space.vars.ionos\_cloud</code> maintains compliance with GDPR, ISO 27001, ISO 9001, and other certifications. All data stored in European data centres remains within the EU. See [<mark style="color:blue;">General inquiries—Compliance</mark>](/cloud/support/faq/general-inquiries.md) for full certification details.

## Related resources

* [<mark style="color:blue;">Service Catalog</mark>](/cloud/support/general-information/service-catalog.md)—All available <code class="expression">space.vars.ionos\_cloud</code> services.
* [<mark style="color:blue;">Prices</mark>](/cloud/support/general-information/price-list.md)—Detailed pricing for all resources.
* [<mark style="color:blue;">Glossary of Terms</mark>](/cloud/support/general-information/glossary-of-terms.md)—Definitions of technical terms used across the documentation.
* [<mark style="color:blue;">Cloud Support Agreement</mark>](/cloud/support/ionos-cloud-support-agreement/ionos-cloud.md)—SLAs and support terms.

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New to <code class="expression">space.vars.ionos\_cloud</code>? [<mark style="color:blue;">Sign up for a free trial</mark>](https://cloud.ionos.com/compute/signup) and explore the platform with trial credits. Startup companies can also apply for the [<mark style="color:blue;">IONOS CLOUD Startup Program</mark>](https://cloud.ionos.de/startup-programm) for dedicated support and offers.
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