FAQ

IONOS CLOUD is a cloud infrastructure platform offering compute, storage, networking, and managed services across European and US data centres. This FAQ covers the most common questions from customers about getting started, managing accounts, understanding billing, and using key services.

If your question is not listed here, contact the IONOS CLOUD support team directly—see Contact IONOS CLOUD Support.

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Account SettingsCompute EngineCosts and BillingData Center DesignerGeneral InquiriesPayment OptionsTrial Conditions

Most asked questions

How do I recover my IONOS CLOUD password?

Go to the IONOS CLOUD login page, click Forgot password, and enter your registered email address. You will receive a reset link within a few minutes. For more detail, see Account Settings—Password Recovery.

How is IONOS CLOUD billing calculated?

IONOS CLOUD uses per-minute billing for most resources. Costs are calculated based on actual usage and consolidated into a monthly invoice. You can view real-time cost estimates in the DCD and set spending limits to control expenses. See Costs and Billing for the full breakdown.

What data centre locations does IONOS CLOUD offer?

IONOS CLOUD operates data centres across Europe and the United States, including Frankfurt, Berlin, London, Paris, Newark, Las Vegas, Logroño, and others. Each resource is assigned to a location at creation and cannot be moved after provisioning. See Compute Engine—Data centre locations.

Does IONOS CLOUD offer a free trial?

Yes. IONOS CLOUD offers a trial account with credits to test the platform at no cost. The trial period allows access to core services, including virtual servers, storage, and networking. See Trial conditions for eligibility and resource limits.

Where can I download my invoices?

Invoices are available in the IONOS CLOUD Control Panel under Billing > Invoices. They are generated monthly and available as PDF downloads. See Costs and Billing—Invoices.

How do I manage user permissions in the DCD?

User permissions in the Data Center Designer are managed at the contract level. An administrator can assign roles and resource-level access from the Users and Groups section. See Data Center Designer—User permissions.

Is IONOS CLOUD compliant with GDPR and ISO standards?

IONOS CLOUD maintains compliance with GDPR, ISO 27001, ISO 9001, and other certifications. All data stored in European data centres remains within the EU. See General inquiries—Compliance for full certification details.

Related resources

• Service Catalog—All available IONOS CLOUD services.

• Prices—Detailed pricing for all resources.

• Glossary of Terms—Definitions of technical terms used across the documentation.

• Cloud Support Agreement—SLAs and support terms.

New to IONOS CLOUD? Sign up for a free trial and explore the platform with trial credits. Startup companies can also apply for the IONOS CLOUD Startup Program for dedicated support and offers.