Costs and Billing

From where can I download my invoices?

You will receive monthly invoices by email to the specified invoice recipient. If you have any questions about your accounts, contact by email at [email protected] or your IONOS CLOUD account manager.

Can I limit my costs?

Your account manager can provide you with information on cost limits.

Can I calculate my expenses in advance?

Your account manager can provide you with specific pricing information. You can also contact us at [phone] or by email at [email protected].

How is the traffic measured and billed?

You pay only for the outbound traffic, which passes through the IONOS CLOUD physical gateways. External inbound and internal traffic are free of charge. We meter on Layer-2 (Ethernet) frames as they traverse the physical gateways of IONOS CLOUD data centers. Usage-based charges are rounded to the nearest whole cent by IONOS CLOUD metering and billing system. For more information, see IONOS CLOUD website.

What are the charges for traffic over public IPs?

Traffic over public IPs is considered internal traffic and is free of charge.

What are the costs for a firewall or a load balancer?

Firewalls and load balancers are provided free of charge.

How much would a data transfer between data centers cost?

Data transfers between data centers in the same geographical regions are free. Traffic exchanged between data centers in different geographical regions is charged. This means transfers between the data center in Karlsruhe and one in Frankfurt are free, while traffic between the same data center in Karlsruhe and one in Las Vegas is billed.

Do you offer discounts on contracts?

Contact your account manager to get information about contract discounts.

Does IONOS CLOUD have special offers for students, freelancers, or startups?

We have special offers for students, freelancers, and startups. For more information, see IONOS CLOUD Startup Program.