Under its Managed Services offering, IONOS Cloud regularly updates the entire Managed Backup platform and the corresponding Cyber Protection Agent. In order to avoid any compatibility issues, customers should ensure that the Agent software is regularly updated on their VMs, workstations or other backed up devices. You can either use the Console to update the agents individually or set an automatic update for all machines.
If your Agent is already set to automatically update during the default maintenance window, you have to take no further action. However, if you have disabled the automatic update option, you should arrange for your Agent to be updated either manually or during maintenance. Otherwise, the software might cause compatibility issues in the future.
Note: To find the Agent version for a particular machine, under All devices select the machine, and then click on the Details icon. A tab will expand from the right, showing the device’s Agent version.
Prerequisites: Updating to a new version of the software requires VM disk space. Please ensure that you have at least 5GB left on the VM volume, otherwise the update might fail.
When an Agent is out of date, the system will provide a small alert under Settings. The circled number shows how many Agents require updating.
In the Cyber Protect web console, go to Settings > Agents. The software displays the list of machines. The machines with outdated agent versions are marked with an orange exclamation mark.
Select the machines that you want to update the agents on. The machines must be online.
Click Update Agent for an individual machine or Update all outdated Agents for all machines.
In the Update agent window, click Update.
You will be notified that the process has started. The selected machines will be updated with the current Agent version.
Note: During the update, any backups that are in progress will fail.
In the Cyber Protect web console, go to Settings > Agents. The software displays the list of machines. The machines with outdated agent versions are marked with an orange exclamation mark.
Select the machines that you want to update the agents on. The machines must be online.
Activate the Automatically update agents tab. This aligns the update with IONOS Cloud’s regular maintenance.
Activate Maintenance window and set a timeframe below.
Click Apply. The selected machines will be updated regularly with the current Agent version during the chosen timeframe.
For the management of your backups, a graphical user interface is available: the Backup Management Console. Therein you can organize your backups and backup plans, activate backup agents and generate tokens.
The Backup Management Console only allows you access to Backup Units for which you are authorized. The login is possible at one click (single sign-on) directly from the DCD, or manually using the corresponding URL provided you know the login credentials of the required Backup Unit.
The Backup Management Console is only available in English.
Prerequisites: Make sure you have the appropriate permissions and that your browser allows popups. Only contract owners, administrators, or users with the Create Backup Units privilege can use the Console. Other user types have read-only access.
Start from the DCD Menu > Storage by selecting the required Backup Unit in Backups:
Alternatively, go to Menu > Storage > Backup Unit Management
Finally, you may enter the following URL: https://backup.ionos.com and the credentials set when the Backup Unit was created.
The Backup Management Console is created. You can now manage the backups and backup plans of the selected Backup Unit or add further devices.
The Backup Management Console provides detailed information and instructions on installing backup agents and managing backups.
1 - Acronis Web Help 2 - IONOS Cloud User Guide
After provisioning, you may open the Backup Management Console and check the registration of the VM and the activation of automated backups.
You may run a backup right away:
The backup system sends out a status report e-mail on a regular basis:
You may change the default backup schedule at any time.
It is possible to set up automated backups on an existing server, even on servers that have been provisioned with other than IONOS images. The details of the procedure depend on the operating system used.
Prerequisites: Make sure you have the appropriate privileges. Only contract owners, administrators, or users with the Create Backup Unit privilege can set up automated backups. Other user types have read-only access and can't provision changes.
1. If no Backup Unit is available, create one.
2. Connect to the required server.
3. Open the Backup Management Console.
4. Download the backup agent for your OS.
5. Install the backup agent and follow the instructions.
6. Register the backup agent in the Backup Management Console using the code generated during installation if this has not been done automatically.
7. Enable backups for the VM.
Automated backups according to the default backup schedule are set up. You may run a backup right away and change the default backup schedule at any time. The backup system sends out a status report e-mail on a regular basis.
1. Create a Backup Unit if none is available.
2. Download the backup agent in the Backup Management Console.
3. Select Add > Add Devices
4. Start the installation process and follow the instructions of the installation wizard.
5. In the Backup Management Console, register the VM with its backup agent.
The VM is registered. Now you can enable backups for the VM.
Automated backups have been set up for the selected VM.
The Backup Management Console provides detailed information and instructions on installing backup agents and managing backups.
1 - Acronis Web Help 2 - IONOS User Guide
Setting up automated backups requires the creation of Backup Units in which the backups of a group of servers are contained.
You will need to assign a unique Name and a Password for each Backup Unit. The Backup Unit is generated in the following format: <Contract number>-Name, for example: 31898953-Backup001.
Backup Units can be shared with other Users and Groups like other resources.
Prerequisites: Make sure you have the appropriate privileges. Only contract owners, administrators, or users with the Create Backup Units privilege can create a backup unit. Other user types have read-only access and can't provision changes.
1. Open the Backup Unit Manager: Menu > Storage > Backup Unit Management.
2. Click + Create to create a new Backup Unit.
3. In the dialog, enter a unique Name, a Password, and an E-mail address to which the backup systems may send status reports.
4. Confirm your entries by clicking Create Unit.
The Backup Unit is now created and added to the list on the right inside of the Backup Unit Manager.
If you no longer need a backup unit and its backups, you can delete them to save costs and space. Deleting a Backup Unit also deletes all backups it contains.
When you delete a server and its storage devices or an entire data center, their backups are not deleted automatically. Only when you delete a Backup Unit will the backups it contains be deleted, too.
If you no longer need the backups of deleted VMs and want to save costs, you need to delete them manually in the Backup Management Console.
1. Open the Backup Unit Manager: Menu > Storage > Backup Unit Management.
2. Select the required Backup Unit. Click Delete.
3. In the dialog that appears, confirm your action by entering your Password and clicking OK.
The selected item is deleted and cannot be restored. The Backup Unit and the backups it contains are deleted.
The automatic setup of backups can only be applied to new servers prior to their first provisioning with an image provided and supported by IONOS. The default backup schedule may be changed any time after installation.
Prerequisites: Make sure you have the appropriate privileges. Only contract owners, administrators, or users with the Create Backup Units and Create Internet Access privilege can create a backup unit automatically. Other user types have read-only access and can't provision changes.
1. Create a new Server in a VDC.
2. Add a boot drive to the Server.
3. Select an IONOS image: Inspector > Images > IONOS Images.
4. In the Backup Unit field, select a backup unit to which you wish to assign the server.
Alternatively, When no Backup Unit is available, you may create one.
5. Inspector > Backup Unit > + Create Backup Unit and assign it to the server.
6. When a Backup Unit is chosen, the Initialize Backup window opens. Click OK to finalize.
Once the Backup Unit is chosen for your Server, you can continue by adding Internet access or further modifying the VDC.
7. When ready, Provision Changes.
The server is provisioned, the backup agent is installed and the default backup plan activated.
