Under its Managed Services offering, IONOS Cloud regularly updates the entire Managed Backup platform and the corresponding Cyber Protection Agent. In order to avoid any compatibility issues, customers should ensure that the Agent software is regularly updated on their VMs, workstations or other backed up devices. You can either use the Console to update the agents individually or set an automatic update for all machines.
If your Agent is already set to automatically update during the default maintenance window, you have to take no further action. However, if you have disabled the automatic update option, you should arrange for your Agent to be updated either manually or during maintenance. Otherwise, the software might cause compatibility issues in the future.
Note: To find the Agent version for a particular machine, under All devices select the machine, and then click on the Details icon. A tab will expand from the right, showing the device’s Agent version.
Prerequisites: Updating to a new version of the software requires VM disk space. Please ensure that you have at least 5GB left on the VM volume, otherwise the update might fail.
When an Agent is out of date, the system will provide a small alert under Settings. The circled number shows how many Agents require updating.
In the Cyber Protect web console, go to Settings > Agents. The software displays the list of machines. The machines with outdated agent versions are marked with an orange exclamation mark.
Select the machines that you want to update the agents on. The machines must be online.
Click Update Agent for an individual machine or Update all outdated Agents for all machines.
In the Update agent window, click Update.
You will be notified that the process has started. The selected machines will be updated with the current Agent version.
Note: During the update, any backups that are in progress will fail.
In the Cyber Protect web console, go to Settings > Agents. The software displays the list of machines. The machines with outdated agent versions are marked with an orange exclamation mark.
Select the machines that you want to update the agents on. The machines must be online.
Activate the Automatically update agents tab. This aligns the update with IONOS Cloud’s regular maintenance.
Activate Maintenance window and set a timeframe below.
Click Apply. The selected machines will be updated regularly with the current Agent version during the chosen timeframe.
