> For the complete documentation index, see [llms.txt](https://docs.ionos.com/cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ionos.com/cloud/~/revisions/AMiYziCllTKB2y2lmONY/observability/logging-service/quick-start/access-logs-from-platform.md).

# Access Logs from the Platform

An observability platform is necessary for visualization and reporting purposes. IONOS uses [<mark style="color:blue;">Grafana</mark>](https://grafana.com) to enable you to meet your visualization needs.

{% hint style="info" %}
**Note:**

* Once you have created a pipeline, you can access your Grafana instance by logging in with your IONOS credentials.
* Your Grafana configurations and organization are associated with your contract number. If you have configured users with unique email addresses, they can access Grafana only with those specific email addresses linked to the contract number. Users cannot log into Grafana using any other email address unrelated to the contract.
  {% endhint %}

## Grafana access for sub-users

Sub-users in your contract number can access Grafana with their IONOS credentials, subject to the following conditions:

* At least one pipeline must be connected to the contract number.
* Sub-users must be active and have the [<mark style="color:blue;">necessary privileges</mark>](/cloud/~/revisions/AMiYziCllTKB2y2lmONY/observability/logging-service/dcd-how-tos/set-privileges-logging-service.md) to access Logging Service.

If you are unable to log into Grafana, ensure that you have checked the following:

* The sub-user is active and has the necessary privileges to access the Logging Service.
* The contract number contains at least one logging pipeline.
* The sub-user uses the correct email address associated with the contract number.

If the issue persists, contact [<mark style="color:blue;">IONOS Cloud Support</mark>](https://docs.ionos.com/support/general-information/contact-information).

You can obtain your Grafana instance address by sending a `GET` request to the server. For more information, see [<mark style="color:blue;">Retrieve logging pipeline information</mark>](/cloud/~/revisions/AMiYziCllTKB2y2lmONY/observability/logging-service/api-how-tos/retrieve-logging-pipeline-information.md). The response contains the `grafanaAddress`. This information remains the same for all your logging pipelines.


---

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