Account, administration, and accounting

How does IONOS define a gigabyte?

We follow the binary interpretation of the gigabyte (also called gibibyte, 'GiB'), where a gigabyte equals 1024 megabytes, a megabyte equals 1024 kilobytes, and a kilobyte equals 1024 bytes. This defines one gigabyte as 1,073,741,824 bytes.

How is the traffic metered and billed?

At IONOS you pay only for the outbound traffic, which passes through our physical gateways. External inbound and internal traffic are free of charge.

We meter on Layer-2 (Ethernet) frames as they traverse the physical gateways of our data centers. Usage-based charges are rounded to the nearest whole cent by our metering and billing system.

For detailed pricing information please see the IONOS website

What are the charges for traffic over public IPs?

Traffic over public IPs is considered internal traffic and is free of charge.

How much would a data transfer between data centers cost?

Data transfers between data centers in the same geographical region are free. Traffic exchanged between data centers in different geographical regions is charged. This means that transfers between the data center in Karlsruhe and one in Frankfurt are free, while traffic between the same data center in Karlsruhe and one in Las Vegas would be billed.

What are the costs for a firewall or a load balancer?

Firewalls and load balancers are provided free of charge.

What is the difference between a shut down and a power stop?

When a VM is shut down only at the operating system level, the hardware resources it consumes remain allocated to the VM, and the costs for these resources continue to be charged.

To avoid unnecessary costs, use the DCD to stop the VM and deallocate its resources. Costs for CPU cores and RAM will then no longer apply. Associated storage, however, is not deallocated automatically when the VM is stopped, and will continue to be charged until deleted manually.

See also: Starting, stopping, and rebooting a VM

What if I don't have my password?

To recover your password, click the 'forgot password?' link on the DCD login page.

What if I don't have my verification code?

No verification code is required to log in to your IONOS account for the very first time. Once the 2-Step Verification is activated, you will not be able to log in again without the code. If the Authenticator app is deleted, or the device on which it is installed unavailable, you will have to contact our support team and request that the 2-Step Verification is turned off. You will then be able to log in again and reactivate the 2-Step Verification yourself.

See also: Manage 2-factor authentication

How do I change the email address I use for my IONOS account?

Contract owners can contact their IONOS account manager or our support team to update the email address registered for their IONOS account. We will verify the request and update the email address accordingly.

All other users can update the email address they use for logging in by contacting the contract owner or administrator.

How do I cancel my account?

You can cancel and delete your account by contacting your IONOS account manager or our support team.

See also: Cancelling an account