# General Inquiries

### How can I ensure my data center is properly set up?

Customers should have a basic understanding of cloud hosting platforms before using IONOS's Cloud products and services. The best way to get started is by using IONOS graphic user interface tutorials. These instruction sets will help you launch a fundamental data center and set up initial user access and permissions.

If you require direct assistance, contact [<mark style="color:blue;">IONOS Cloud help</mark>](https://cloud.ionos.com/help). They will check your infrastructure to ensure that everything is correctly set up. This service is completely free of charge. IONOS support service is available 24/7.

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**Note:** Cloud Specialists are not able to perform a full migration for new customers. Let us know if this is necessary so that we can find the right partner from IONOS Cloud partner network.
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### If I need a certain feature but cannot find it on the website, how do I know if IONOS Cloud offers it?

If you already have an account with IONOS, contact your account manager. If not, you can contact the [<mark style="color:blue;">IONOS Cloud help</mark>](https://cloud.ionos.com/help).

### Do you guarantee that my data will only remain in Germany?

It depends on you, what data, and where to store it because you choose the data center's location. All information about data protection can be found in IONOS data protection package. If you have further questions, email at [<mark style="color:blue;">beratung@cloud.ionos.de</mark>](mailto:beratung@cloud.ionos.de).

### Can I get help in setting up my Virtual Data Center?

We have extensive [<mark style="color:blue;">IONOS Cloud Documentation</mark>](https://docs.ionos.com/cloud/) and offer many informative [<mark style="color:blue;">webinars</mark>](https://cloud.ionos.com/webinars). You can also customize your own infrastructure according to your needs. If you need IT service provider support, we would be happy to introduce you to a partner.

### Does IONOS Cloud offer specific certifications?

Yes, IONOS offers specific certifications. For more information, see [<mark style="color:blue;">Certificates and attestations</mark>](https://cloud.ionos.de/zertifikate). If you need additional certificates, you can either contact [<mark style="color:blue;">IONOS customer service</mark>](https://contact.ionos.de/) or contact your account manager.

### Who should I contact if I want to transfer my account to another company?

To transfer your account to another company, contact your account manager, who will help you with the transfer and tell you what confirmations and information we need.

### Who should I contact if I need an Auftragsverarbeitungsvertrag (AVV)?

To initiate this operation, reach out to your account manager. For more information on AVV, see [<mark style="color:blue;">Order processing agreement (AVV)</mark>](https://www.ionos.de/terms-gtc/avv/).

### Are IONOS Cloud hosting services environmentally sustainable?

Yes, IONOS Cloud services are environmentally sustainable. For more information, see [<mark style="color:blue;">Sustainability at IONOS</mark>](https://cloud.ionos.de/umwelt).


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