# IONOS Cloud Support

## IONOS CLOUD Support

24/7 enterprise-grade support for IONOS Cloud customers. Start here for contact channels, agreements, and service docs.

<a href="general-information/contact-information" class="button primary">Contact Support</a> <a href="general-information/service-catalog" class="button secondary">Browse the Service Catalog</a> <a href="general-information/price-list" class="button secondary">View price lists</a>

### Quick links

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><mark style="color:blue;"><strong>Contact Support</strong></mark></td><td>Phone and email channels. What to prepare before you call.</td><td><a href="general-information/contact-information">contact-information</a></td></tr><tr><td><mark style="color:blue;"><strong>Service Catalog</strong></mark></td><td>Specs, availability, and limits across IONOS Cloud services.</td><td><a href="general-information/service-catalog">service-catalog</a></td></tr><tr><td><mark style="color:blue;"><strong>Support agreements</strong></mark></td><td>Terms and commitments for IONOS Cloud Support.</td><td><a href="#support-agreements">#support-agreements</a></td></tr><tr><td><mark style="color:blue;"><strong>Prices</strong></mark></td><td>Current price lists by contracting entity and country.</td><td><a href="general-information/price-list">price-list</a></td></tr></tbody></table>

<details>

<summary><strong>Before you contact Support</strong></summary>

Bring these details. It speeds up triage.

* Your **Support PIN** and the **email address** linked to your account.
* Affected resources (IDs, region, IPs, timestamps, error messages).
* Impact summary (what’s broken, since when, and what changed).

{% hint style="info" %}
If you’re using Data Center Designer (DCD), your Support PIN is part of your account security settings.
{% endhint %}

</details>

### Browse by topic

#### IONOS Cloud services

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><mark style="color:blue;"><strong>Compute Engine</strong></mark></td><td>Dedicated Core, vCPU servers, sizing, and platform limits.</td><td><a href="../general-information/service-catalog#compute-engine">#compute-engine</a></td></tr><tr><td><mark style="color:blue;"><strong>Block Storage</strong></mark></td><td>HDD/SSD/DAS, performance classes, snapshots, and images.</td><td><a href="../general-information/service-catalog#block-storage">#block-storage</a></td></tr><tr><td><mark style="color:blue;"><strong>Backup Service</strong></mark></td><td>Backup capabilities, supported platforms, and protection packs.</td><td><a href="../general-information/service-catalog#backup-service">#backup-service</a></td></tr><tr><td><mark style="color:blue;"><strong>Object Storage (S3)</strong></mark></td><td>S3-compatible endpoints, features, and location availability.</td><td><a href="../general-information/service-catalog#ionos-cloud-object-storage">#ionos-cloud-object-storage</a></td></tr><tr><td><mark style="color:blue;"><strong>Managed Kubernetes</strong></mark></td><td>Cluster capabilities, updates, and integration with IONOS services.</td><td><a href="../general-information/service-catalog#managed-kubernetes">#managed-kubernetes</a></td></tr><tr><td><mark style="color:blue;"><strong>Network File Storage</strong></mark></td><td>Managed NFS, scaling limits, bandwidth, and IOPS profiles.</td><td><a href="../general-information/service-catalog#network-file-storage">#network-file-storage</a></td></tr><tr><td><mark style="color:blue;"><strong>Private Cloud powered by VMware</strong></mark></td><td>VMware stack, scaling, add-ons, and available locations.</td><td><a href="../general-information/service-catalog#ionos-private-cloud-powered-by-vmware">#ionos-private-cloud-powered-by-vmware</a></td></tr><tr><td><mark style="color:blue;"><strong>Public Cloud locations</strong></mark></td><td>Regions, certifications, and current location availability.</td><td><a href="../general-information/service-catalog#public-cloud-locations">#public-cloud-locations</a></td></tr></tbody></table>

### Support agreements

Support scope and commitments depend on the contracting entity.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><mark style="color:blue;"><strong>IONOS SE</strong></mark></td><td>Support agreement terms for IONOS SE customers.</td><td><a href="ionos-cloud-support-agreement/ionos-se">ionos-se</a></td></tr><tr><td><mark style="color:blue;"><strong>IONOS Ltd.</strong></mark></td><td>Support agreement terms for IONOS Cloud Ltd customers.</td><td><a href="ionos-cloud-support-agreement/ionos-ltd">ionos-ltd</a></td></tr><tr><td><mark style="color:blue;"><strong>IONOS Inc.</strong></mark></td><td>Support agreement terms for IONOS Inc customers.</td><td><a href="ionos-cloud-support-agreement/ionos-inc">ionos-inc</a></td></tr><tr><td><mark style="color:blue;"><strong>IONOS SE (German)</strong></mark></td><td>German language support agreement for IONOS SE.</td><td><a href="ionos-cloud-support-agreement/ionos-se-german">ionos-se-german</a></td></tr></tbody></table>

### Pricing and contact

* [Contact Information](https://docs.ionos.com/support/general-information/contact-information)
* [Prices](https://docs.ionos.com/support/general-information/price-list)


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