# Overview

## IONOS Cloud FAQ

Get answers to the most commonly encountered questions.

<a href="https://cloud.ionos.de/compute/sign-up" class="button primary">Sign up</a> <a href="https://dcd.ionos.com/latest/" class="button secondary">Log in</a>

## Questions

| **Account Settings**                                                                                                                                                                                                         | **Compute Engine**                                                                                                                                                                                       |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [<mark style="color:blue;">How can I recover my password?</mark>](https://docs.ionos.com/faq/categories/account-settings#how-can-i-recover-my-password)                                                                      | [<mark style="color:blue;">What are Cloud Servers?</mark>](https://docs.ionos.com/faq/categories/compute-engine#what-are-cloud-servers)                                                                  |
| [<mark style="color:blue;">How can I update my email address?</mark>](https://docs.ionos.com/faq/categories/account-settings#how-can-i-update-my-email-address)                                                              | [<mark style="color:blue;">How can I change the data center location?</mark>](https://docs.ionos.com/faq/categories/compute-engine#how-can-i-change-the-data-center-location)                            |
| [<mark style="color:blue;">Do I need a verification code to log in to my IONOS Cloud account?</mark>](https://docs.ionos.com/faq/categories/account-settings#do-i-need-a-verification-code-to-log-in-to-ionos-cloud-account) | [<mark style="color:blue;">How can I find the location of my data center?</mark>](https://docs.ionos.com/faq/categories/compute-engine#how-can-i-find-the-location-of-my-data-center)                    |
| [<mark style="color:blue;">How do I delete my account?</mark>](https://docs.ionos.com/faq/categories/account-settings#how-do-i-delete-my-account)                                                                            | [<mark style="color:blue;">Why I cannot access my VM via Remote Console?</mark>](https://docs.ionos.com/faq/categories/compute-engine#why-can-i-not-access-my-virtual-machine-vm-via-the-remote-console) |

<a href="https://cloud.ionos.de/startup-programm#contact" class="button primary">Get started now</a> to learn more about the IONOS Cloud Startup Initiative.

![](https://205664641-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiYn9dRffnSAj0Em3sgHb%2Fuploads%2Fgit-blob-d1079e9ae24f2758f9d82c595946c77a8bb457e8%2FScreenshot%202022-05-11%20at%2016.28.59.png?alt=media)

| **Costs and Billing**                                                                                                                                                      | **Data Center Designer**                                                                                                                                                        |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [<mark style="color:blue;">From where can I download my invoices?</mark>](https://docs.ionos.com/faq/categories/costs-and-billing#from-where-can-i-download-my-invoices)   | [<mark style="color:blue;">How do I connect to a server via DCD?</mark>](https://docs.ionos.com/faq/categories/data-center-designer#how-do-i-connect-to-a-server-using-the-dcd) |
| [<mark style="color:blue;">Can I limit my costs?</mark>](https://docs.ionos.com/faq/categories/costs-and-billing#can-i-limit-my-costs)                                     | [<mark style="color:blue;">How do I manage user permissions?</mark>](https://docs.ionos.com/faq/categories/data-center-designer#how-do-i-manage-user-permissions)               |
| [<mark style="color:blue;">Can I calculate my costs in advance?</mark>](https://docs.ionos.com/faq/categories/costs-and-billing#can-i-calculate-my-expenses-in-advance)    | [<mark style="color:blue;">How are user privileges assigned?</mark>](https://docs.ionos.com/faq/categories/data-center-designer#how-are-user-privileges-assigned)               |
| [<mark style="color:blue;">How is the traffic measured and billed?</mark>](https://docs.ionos.com/faq/categories/costs-and-billing#how-is-the-traffic-measured-and-billed) | [<mark style="color:blue;">How is provisioning conducted?</mark>](https://docs.ionos.com/faq/categories/data-center-designer#how-is-provisioning-conducted)                     |
| [<mark style="color:blue;">Do you offer discounts on contracts?</mark>](https://docs.ionos.com/faq/categories/costs-and-billing#do-you-offer-discounts-on-contracts)       | [<mark style="color:blue;">What happens when the trial period ends?</mark>](https://docs.ionos.com/faq/categories/trial-conditions#what-happens-when-the-trial-period-ends)     |

| **General Inquiries**                                                                                                                                                                                                                          |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [<mark style="color:blue;">How can I ensure my data center is properly set up?</mark>](https://docs.ionos.com/faq/categories/general-inquiries#how-can-i-ensure-my-data-center-is-properly-set-up)                                             |
| [<mark style="color:blue;">Do you guarantee that my data will only remain in Germany?</mark>](https://docs.ionos.com/faq/categories/general-inquiries#do-you-guarantee-that-my-data-will-only-remain-in-germany)                               |
| [<mark style="color:blue;">Does IONOS Cloud offer specific certifications?</mark>](https://docs.ionos.com/faq/categories/general-inquiries#does-ionos-cloud-offer-specific-certifications)                                                     |
| [<mark style="color:blue;">Who should I contact if I want to transfer my account to another company?</mark>](https://docs.ionos.com/faq/categories/general-inquiries#who-should-i-contact-if-i-want-to-transfer-my-account-to-another-company) |
| [<mark style="color:blue;">Who should I contact if I need an AVV or NDA?</mark>](https://docs.ionos.com/faq/categories/general-inquiries#who-should-i-contact-if-i-need-an-auftragsverarbeitungsvertrag-avv)                                   |

| **Payment Options**                                                                                                                                                                                                          | **Trial Conditions**                                                                                                                                                                                    |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [<mark style="color:blue;">Which payment methods are available in the DCD?</mark>](https://docs.ionos.com/faq/categories/payment-options#which-payment-methods-are-available-in-the-dcd)                                     | [<mark style="color:blue;">Why should I create a test account?</mark>](https://docs.ionos.com/faq/categories/trial-conditions#why-should-i-create-a-test-account)                                       |
| [<mark style="color:blue;">How can I update my email address?</mark>](https://docs.ionos.com/faq/categories/account-settings#how-can-i-update-my-email-address)                                                              | [<mark style="color:blue;">What happens after I create a test account?</mark>](https://docs.ionos.com/faq/categories/trial-conditions#what-happens-after-i-create-a-test-account)                       |
| [<mark style="color:blue;">Do I need a verification code to log in to my IONOS Cloud account?</mark>](https://docs.ionos.com/faq/categories/account-settings#do-i-need-a-verification-code-to-log-in-to-ionos-cloud-account) | [<mark style="color:blue;">Can I observe my trial resource usage?</mark>](https://docs.ionos.com/faq/categories/trial-conditions#can-i-observe-my-trial-resource-usage)                                 |
| [<mark style="color:blue;">How do I delete my account?</mark>](https://docs.ionos.com/faq/categories/account-settings#how-do-i-delete-my-account)                                                                            | [<mark style="color:blue;">Which resources are available during the trial period?</mark>](https://docs.ionos.com/faq/categories/trial-conditions#which-resources-are-available-during-the-trial-period) |


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