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IONOS Cloud FAQ

Frequently Asked Questions

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IONOS Cloud FAQ

​Click here to sign up for a free IONOS Cloud trial account! 
Frequently Asked Questions
General Inquiries
​How do I make sure my Data Center is properly set up?​
​Do you guarantee that my data will only remain in Germany?​
​I need a specific certification. How can I find out if IONOS Cloud offers it?​
​Who do I contact if I want to transfer my account to another company?​
​Who should I contact if I need an AVV or NDA?​
Account Settings
Payment Options
​How do I recover my password?​
​Which payment methods are available?​
​How do I update my email address?​
​Why do I have to register with a credit card?​
​Do I need a verification code?​
​How do I update my payment details?​
​How do I delete my account?​
​Is it possible to pay by invoice / in advance?​
​Click here to learn more about the IONOS Cloud Startup Initiative!
Costs & Billing
Trial Conditions
​Where can I download my invoices?​
​Why should I create a test account?​
​Can I limit my costs?​
​What happens after I create a test account?​
​Can I calculate my costs in advance?​
​Can I observe my trial resource usage?​
​How is traffic measured and billed?​
​What resources are available during trial?​
​Do you offer discounts on contracts?​
​What happens when the trial period ends?​
Data Center Designer
Compute Engine
​How do I connect to a server via DCD?​
​What are Cloud Servers?​
​How do I manage user permissions?​
​How do I change the data center location?​
​How are user roles assigned?​
​Where is my data center located?​
​How is provisioning conducted?​
​I can't access my VM via Remote Console.​

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Frequently Asked Questions