Costs & Billing
You will receive monthly invoices by email to the specified invoice recipient. If you have any questions about your accounts, please contact [email protected] or your IONOS Cloud Account Manager.
Please get in touch with your Account Manager regarding this topic.
Your Account Manager can provide you with specific pricing information, or you can contact us at +49 30 57700 840 or by email at [email protected]
You pay only for the outbound traffic, which passes through our physical gateways. External inbound and internal traffic are free of charge. We meter on Layer-2 (Ethernet) frames as they traverse the physical gateways of our data centers. Usage-based charges are rounded to the nearest whole cent by our metering and billing system. For detailed pricing information please see the [IONOS website](https://www.ionos.de)
Traffic over public IPs is considered internal traffic and is free of charge.
Firewalls and load balancers are provided free of charge.
Data transfers between data centers in the same geographical region are free. Traffic exchanged between data centers in different geographical regions is charged. This means that transfers between the data center in Karlsruhe and one in Frankfurt are free, while traffic between the same data center in Karlsruhe and one in Las Vegas would be billed.
Please get in touch with your Account Manager regarding this topic.