General Inquiries

Q: How do I ensure my data center is properly set up?

Customers should have a basic understanding of cloud hosting platforms before using IONOS Cloud's products and services. The best way to get started is by using our graphic user interface Tutorials. These instructions sets will teach you how to launch a basic data center and set up initial user access and permissions.
Should you require direct assistance, please contact our Cloud Specialists.. They will check your infrastructure to ensure that everything is correctly set up. This service is completely free of charge. Our support service is available 24/7.
Note: Cloud Specialists are not able to perform a full migration for new customers. Please let us know if this is necessary, so that we can find the right partner from our IONOS Cloud partner network.

Q: I need a certain feature but I can't find it on the website. How do I know if you offer it?

If you already have an account with us, please get in touch with your Account Manager. If you do not have an account with us, please contact us using our Contact form.

Q: Do you guarantee that my data will only remain in Germany?

It depends on you, what data, and where to store it because you choose the location of the data center. All information about data protection can be found in our data protection package. If you have further questions, please contact us: [email protected]]

Q: Can I get help by setting up my virtual data center?

We have extensive documentation and offer many informative webinars. Otherwise, you can customize your own infrastructure according to your needs. If you need IT service provider support, we would be happy to introduce you to a partner.

Q: I need a specific certification. How can I find out if IONOS Cloud offers it?

You can find our certificates here: https://cloud.ionos.de/certificates. If you need additional certificates, please write to us using our contact form or get in touch with your Account Manager.

Q: Who do I contact if I want to transfer my account to another company?

Please get in touch with your Account Manager, who will help you with the transfer and tell you what confirmations and information we need.

Q: Who should I contact if I need an AVV or NDA?

To do this, please get in touch with your Account Manager, who will initiate the operation. You can get the information about our AVV template in our data protection package.

Q:Are IONOS Cloud hosting services environmentally sustainable?

Information about our environmental and sustainability strategy can be found here: https://cloud.ionos.de/umwelt