Data Handling

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As artificial intelligence continues to evolve, it is paramount to ensure that user data is handled responsibly and transparently. This commitment protects user privacy and builds trust in the technology we provide. At IONOS, we strive to uphold the highest standards in data handling while delivering innovative AI solutions through our AI Model Hub.

Data Collection, Usage, and Storage

• Stateless Service: AI Model Hub operates as a stateless service, meaning it does not retain user prompts or outputs. Each session is independent, ensuring that your interactions are not logged or recorded for future reference or used to train or improve models.

• Data Collections: Customers can upload their documents to a Vector database. Each collection is dedicated to a customer by design and is securely stored in a database in our Berlin data center, ensuring that user data is subject to strict geographic regulations and protections.

• Service Logs: We collect standard service logs like any other application. These logs are essential for operational integrity and performance tracking. They are used to:

  • Monitor the overall performance and health of the AI Model Hub service.

  • Identify and troubleshoot any potential issues that may arise.

  • Provide support services effectively when users encounter difficulties.

Data Security

Our infrastructure is hosted in our Berlin data center, designed to meet stringent security standards.

We employ multiple security measures, including:

• Encryption protocols to protect data both at rest and in transit.

• The use of API key tokens protects API endpoints.

• Regular security audits and compliance checks to identify and mitigate potential vulnerabilities.

Privacy Guidelines

GDPR compliance: AI Model Hub is designed to comply with the General Data Protection Regulation (GDPR), ensuring that we respect and uphold user rights regarding personal data. For more information, please check our Data Processing Agreement.