FAQs
What is the reason for renaming "Managed Backup" to "Backup Service"?
The Managed Backup name is changed to Backup Service to standardize our product terminology. Previously, it was referred to as Managed Backup, Backup as a Service, or Backup by Acronis across different platforms. This new unified name ensures consistency in our communications and branding, service catalog and price list.
In the DCD, the product resides under Storage > Backup Service (previously named as Backups).
In the price list, the name changed from Backup as a Service to Backup Service.
In the service catalog, the product is renamed from IONOS Cloud Backup to Backup Service.
Metering descriptions in the billing API call that returns a list of available products stay intact. For example, 30d per 1GB Backup Storage for Win. or Linux Server Backup.
In the Cloud API v6, the product is renamed from Backup units to Backup Service.
Rest assured, the service itself remains unchanged.
What firewall configurations are needed for effective backup agent communication?
Ensure that the following firewall rules are configured to allow the backup agent to communicate effectively:
Management servers
85.215.127.12
85.215.127.13
85.215.127.14
85.215.127.15
TCP ports 443 and 8443 are used to access the service console, register the backup agents, download the certificates, obtain user authorization, and download files from the cloud storage. The backup agents use the whole range from 7770-7800 to communicate with the management server.
Storage servers
85.214.7.0/24
85.215.126.0/24
TCP port 44445 is used by backup agents for data transfer during backup and recovery.
What is the availability of IONOS data centers?
The availability of our data centers is 99.95%. The maximum number of maintenance hours is four in three months.
How is my virtual data center protected against hardware failures?
Our entire storage system ensures maximum redundancy for all hardware components. All storage volumes are replicated synchronously on additional storage servers, which are physically located in separate fire zones of the same modular data center. Additionally, all communication connections and devices are implemented with a minimum of single redundancy protection. In the event of a physical failure of a server with a VM, the VM restarts on another physical server.
How do I create snapshots or backups of my storage?
You can create snapshots or backups of your storage within the Data Center Designer. For more information, see Create a snapshot within the DCD.
What is the best way to protect data and improve performance with RAID?
Reliable performance and security are ensured, to a large extent, by storing the data in duplicate, meaning in two separate zones of the data center. Reliability and security would only be marginally improved by mirroring mass storage devices, such as RAID 1.
Striping with RAID 0, or using RAID 5 to boost speed and reliability, would also have hardly any effect; the same holds true for DRBD storage systems.
What compression ratio can be achieved for backups?
Our Backup Service saves data in a proprietary format using compression to reduce storage space. This applies to both Windows and Linux systems.
You can choose the compression level for a backup in Backup options.The compression levels are:
None: Data is copied without any compression, significantly increasing the backup file size, especially with sector-by-sector backup.
Normal: The recommended data compression level (default setting).
High: More compression than normal, which takes more time to create a backup.
Maximum: Maximum compression, but takes the longest time to create a backup.
At the normal compression level, backup sizes are typically reduced by 40–50%. Using high or maximum compression can reduce the size by an additional 3–5%.
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