Account Security

To protect your IONOS Cloud account from unauthorized access, each account comes with the following security features:

• Change Password

• Set up 2-Factor Authentication

• Set Support PIN

Change Password

You can provide the password for your IONOS account during registration. Use the Password Policy feature to enforce secure password practices by defining rules for password creation and modification that apply to all users within the contract.

To change the password, follow these steps:

1. In the DCD, go to Menu > Your Profile > Password & Security.

2. In the Change Password view, enter your Current Password, New Password and then Repeat New Password.

3. Select Change Password.

Set up 2-Factor Authentication

You can set up 2-Factor Authentication in addition to your login credentials. This authentication method requires an app-generated security code. Once 2-Factor Authentication has been activated, you can only access your account by entering the authentication code you receive from the Authenticator App. This method can be extended to hide specific data centers and snapshots from users, even if they belong to an authorized group. This feature is only available in DCD.

Activate for your own accountActivate for another user account

You can turn on 2-Factor Authentication for your accounts.

Note: An administrator or a contract owner can enforce 2-Factor Authentication for subuser accounts but cannot enable it for those accounts. Only account users can enable 2-Factor Authentication for their accounts. Once you enable it, the DCD application will prompt you for 2-Factor Authentication during your next login.

To activate 2FA for your account, follow these steps:

1. In the DCD, go to Menu > Your Profile > Password & Security.

2. In 2-Factor Authentication section, select the Enable 2-Factor Authentication option. The 2-Factor Authentication Setup Assistant will open.

1. Proceed through each step by selecting Next.

   • Install the Authenticator app from the Google Play Store or from Apple iTunes based on your device.

   • Scan the QR code using the Authenticator app on your smartphone.

   • Enter the Security Token.

   • Select Done to exit the 2-Factor Authentication window.

An administrator or a contract owner can enforce 2-Factor Authentication for subuser accounts but cannot enable it for those accounts. Only account users can enable 2-Factor Authentication for their accounts.

To activate 2FA for another user account, follow these steps:

1. In the DCD, go to Menu > Management > Users & Groups.

2. Select the required user in the User Manager window.

3. In the Meta Data tab, select the Force 2-Factor Auth option.

4. Select Save.

Set Support PIN

To ensure that the support calls are made by authorized users, you are asked for the support PIN to verify the account. You can set your support PIN in the DCD and change it at any time.

To set or change your support PIN, follow these steps:

1. In the DCD, go to Menu > Your Profile > Password & Security.

2. In the Set Support PIN section, enter your support PIN in the PIN field to confirm your identity.

3. Select Set Support PIN.