Account Settings


The Account Management panel is accessed by clicking on your name and email address. Here, you can perform key administrative tasks related to your account and contract. Only contract owners have complete access. The access levels depend on your user role.
Menu item
Contract Owner

My Settings

You can set default values for future VDCs. Each time you open a new VDC, DCD will place your resources in the preset location, assigning them the same number of cores, memory size, storage capacity, and reserved IP addresses. For example, you can specify that all new VDCs must be located in Karlsruhe, or that all processors will use the Intel architecture.
  1. 1.
    In the DCD, go to Menu > Profile > My Settings.
  2. 2.
    In the My Settings panel, set default values for Session, Data Center, Server, and Storage.
My Settings lets you set defaults for any infrastructure created in subsequent data centers
Result: Your new values are valid immediately. You may undo your changes by clicking on Reset or the Reset All button.

Password & Security

Your IONOS Cloud account comes with a number of security features to protect you from unauthorized access:

Update your password

You define the password for your IONOS account yourself during the registration process. Your password must contain at least eight characters and a mixture of upper and lowercase letters and special characters.
  1. 1.
    In the DCD, go to Menu > Profile > Account Management > Password & Security.
  2. 2.
    Enter your Current Password, New Password and then Repeat New Password.
  3. 3.
    Select Change Password.
Result: The password is changed and becomes effective with the next login.
In case if you forget your password, then you can reset it. For more information, see Resetting Your IONOS Account Password.

Set up 2-Factor Authentication

In addition to log-in credentials, this authentication method also requires an app-generated security code. Once 2-Factor Authentication has been activated, you can only access your account by receiving this code from the Google Authenticator App. This method can be extended to hide specific data centers and snapshots from users, even if they belong to an authorized group. This feature is only available in DCD.
Prerequisites: The Google Authenticator App is compatible with all Android or iOS mobile devices. You can install it on your device, free of charge, from the Google Play Store or from Apple iTunes. The app must be able to access your camera and the time on the mobile device needs to be set automatically.
Activate for your own account
Activate for another user account
You can turn on 2-Factor Authentication for your accounts. Make sure that it is not already activated by a contract owner or an administrator.
  1. 1.
    In the DCD, go to Menu > Profile > Password & Security.
  2. 2.
    Select the Enable 2-Factor Authentication option. The Set Up Assistant will open.
Enable 2-Factor Authentication from the Password & Security tab of the Account Settings
  1. 3.
    Proceed through each step by clicking Next.
    • Install the Google Authenticator app
    • Scan the QR code using the app
    • Enter the Security Token
    • Confirm
Contract owners or administrators can turn on 2-Factor Authentication for other user accounts to maintain high security.
  1. 1.
    In the DCD, go to Menu > Management > Users & Groups.
  2. 2.
    Select a required user in the User Manager window.
  3. 3.
    Select the Force 2-Factor Auth option in the Meta Data tab.
  4. 4.
    Select Save.
Enable 2-Factor Authentication for an individual user from the User Manager panel.
The Set Up Assistant will open up. Select the Activate for your own account tab in the documentation for completing these steps. The user may not circumvent this step, nor are they able to deactivate 2-Factor Authentication.
Result: 2-Factor Authentication is now on. You will need to provide a security code next time you log in.

Set Support PIN

To ensure support calls are made by authorized users, we usually ask for the support PIN to verify the account. You can set your support PIN in the DCD and change it at any time. To set or change your support PIN, follow these steps:
  1. 1.
    In the DCD, go to Menu > Profile > Password & Security.
  2. 2.
    In the Set Support PIN section, enter your support PIN in the PIN field.
  3. 3.
    Select Set Support PIN.
Result: The support PIN is now saved. You can use it to verify your account with Customer Support.

Resource Overview

You can track the global usage of resources available in your account.
Furthermore, this page provides an overview of usage limits per virtual instance.

Cost and Usage

In this tab, you can view the breakdown of estimated costs for the next invoice. The costs displayed in the DCD are a non-binding extrapolation based on your resource allocation since the last invoice. Please refer to your invoice for the actual costs. For more pricing information, please visit our Features and prices page.
  1. 1.
    In the DCD, go to Menu > Profile > Cost and Usage.
  2. 2.
    Your Snapshot, IP address, and Data Center usage are listed. You can click the downward arrow to expand each section to view individual item charges.
Note: The total amount displayed excludes VAT.

Payment Method

As a contract owner, you can choose between two payment methods:
  • Direct debit
  • Credit card
  1. 1.
    In the DCD, go to Menu > Profile > Payment Method.
  2. 2.
    Choose either method, enter your information, and select Submit.
Credit card data is safely stored with our payment service provider. If you choose to pay by direct debit, you will receive a form from IONOS in which we ask you to give us direct debit authorization in writing.

Contract Owners

Custom settings: If you wish to change your e-mail address or username, contact your sales representative. If you still have further questions or concerns about this, contact IONOS Cloud Support.
Remove a user account: As a contract owner or administrator, you can cancel a user account by removing the user from the User Manager. Resources created by the user are not deleted.
Cancel your account: If you wish to cancel your Enterprise Cloud (IaaS) contract and delete your account, including all VDCs completely, contact your IONOS account manager. If you still have further questions or concerns about this, contact IONOS Cloud Support.
If you are a 1&1 IONOS hosting customer, refer to Cancelling an IONOS Contract.